Parts Eligible for Returns:

Stocked lines that have not been specially procured for customer order

Parts returned in original & saleable condition (i.e. in original undamaged packaging with manufacturer part number)

Parts that have not been fitted, or painted

Parts NOT Eligible for Returns:

Special Order Parts (Parts marked with location ZZZSPORD on our quotes/invoices)

Any parts ordered for private import models

Parts that require Authority in PartsCheck / Repair Connection / PartsSearch

Electrical items

Painted or fitted parts (including parts where work had been started on it)  – regardless of correct or not. Customer must check part for damage & is correct to VIN prior to fitting or painting

Parts not in original packaging with manufacturer Part Number (including damaged parts)

Parts with writing on packaging (including damaged parts)

Parts returned over 30 days from invoice date

Parts with an extended purchase Price under $10

Credit Returns Guidelines:

Credit Returns must be accompanied with a credit note or invoice copy, identifying parts returned including reason for return

We highly recommend you obtain a drivers signature confirming credit pick up

Shortages and damage claims must be lodged within 48 hours of delivery & damaged parts must be returned within 7 days

Upon management & manufacturer approval, special order parts returned within manufacturer return period are subject to a minimum return charge of 20% of the purchase price

Stock Lines returned after 14 days & up to 30 days will incur a restocking fee of 10% of the purchase price

Damaged Claims will not be accepted without replacement part being provided

Incorrect parts will not be accepted without correct part being provided